LETTER: What happened to the customer is always right?

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At a time when so many are scrimping and budgeting and worried about their money, grocery stores are still gouging us. This is done in a sneaky manner. They place SALE stickers in front of a product line, while the computer charges customers the full price.

When one tells the cashier the shelf sticker was a sale price, she’ll argue that:

a) Somebody must have moved the sticker.

b) Maybe it’s not the size advertised.

c) Maybe the sale is over and they forgot to remove the sign.

Pembroke stores rarely honor the Scanning Code of Practice although I did experience one exception when one local store once believed me and gave me the sale price plus one free package, after I complained about the misleading pricing.

The others seem to require us to carry a magnifying glass to read the tiny, tiny print on the sale stickers to read the expiry date or other qualifiers.

People! Assert your rights when you are being overcharged at the cash. They are exploiting us customers. Their managers must be told. Demand the shelf price. Managers! Keep customer goodwill and sacrifice a buck or so.

Carole Cardinal

Pembroke

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